Medihut Life Care Pvt Ltd – Refund and Return Policy 

Medihut Life Care Pvt Ltd’s refund and return policy for surgical equipment generally allows for a replacement or refund if the product is damaged, defective, or not as described, within 10 days of delivery. However, some restrictions may apply, such as the need for the product to be in its original, unused condition and with all original packaging and accessories.

You typically have 10 days from the delivery date to request a replacement or refund.

Conditions for Return:

• The product must be in its original packaging with all original accessories, manuals, and warranty cards.

• The product should be unused, undamaged, and in the original condition.

Replacement or Refund:

• If the product is found to be defective or damaged, Medihut Life Care Pvt Ltd will offer a replacement.

• If a replacement isn’t possible or if you prefer a refund, you’ll receive a refund to your original payment method.

Important Note:
For some products, like those purchased during an End of Season Sale (EOSS) or on discount, returns or exchanges might not be possible. Additionally, certain products, such as wind instruments, may be non-returnable due to hygiene reasons.

In summary, Medihut Life Care Pvt Ltd offers a 10-day return window for surgical equipment, allowing for a replacement or refund if the product is received in a damaged, defective, or not as described condition, provided the product and its packaging meet the specified criteria.

Part 2 – Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

During pick-up, your product will be checked for the following conditions:

Category

Conditions

Correct Product

IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.

Undamaged Product

The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

The product’s original packaging/ box should be undamaged.